Privacy Policy & Data Protection Notice

1. Commitment to Personal Data Protection

My Happy Tales ("we", "our", or "us") operates Singapore’s premier AVS-licensed 24-hour small animal pet hotel and medical recovery centre. We are committed to safeguarding your personal data in full compliance with the Singapore Personal Data Protection Act 2012 (PDPA).

This Policy outlines how we collect, use, store, disclose, and protect personal data obtained from pet owners, members, and visitors when utilizing our website, making reservations, participating in pre-check-in audits, or interacting with our care team via WhatsApp or telephone.

2. Information We Collect

To provide safe, species-appropriate boarding and clinical care for your rabbits, guinea pigs, and small pets, we collect only necessary information, including:

3. Purpose of Collection and Processing

We process your data strictly for legitimate operational purposes:

• Boarding & Clinical Protocols: Administering tailored feeding regimens, scheduled syringe feedings, oral medication management, and cage-side monitoring.
• Daily Updates via WhatsApp: Sending daily photo or video updates each evening so you can observe your pet's comfort, posture, appetite, and droppings.
• Emergency Veterinary Coordination: In the event of acute clinical symptoms (such as gastrointestinal stasis or hypothermia), liaising immediately with your designated exotic veterinary hospital or 24/7 emergency facility (e.g. Beecroft Animal Specialist Hospital).
• Regulatory Compliance: Complying with animal housing and movement standards established by the Animal & Veterinary Service (AVS), a cluster of the National Parks Board (NParks).

4. Absolute Non-Disclosure & Third-Party Protection

Your information is only shared with third parties under the following strict conditions:

• Attending Veterinarians: Clinical details shared during an emergency escalation to facilitate immediate life-saving diagnosis and medical care.
• Legal & Regulatory Authorities: Where disclosure is legally mandated by Singapore law or AVS inspection audits.

5. Data Security & Storage

We employ industry-standard administrative, physical, and technical safeguards to secure your personal records. All digital intake forms, medication logs, and guest charts are housed on encrypted cloud infrastructure with restricted access limited exclusively to authorized caregivers and clinical staff.

6. Access, Correction, and Data Deletion Requests

Under the PDPA, you retain the legal right to request access to the personal data we hold about you, request corrections to inaccurate records, or withdraw your consent for future communications at any time.

Upon completion of your pet's boarding stay and reconciliation of accounts, you may request permanent deletion of your intake profiles by contacting our Data Protection Officer.